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Help Centre
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My Order
Have a House of Mouth account?
Log in to your account and review the fulfilment status of your order. If the order has been fulfilled, click onto the order information and you will find the tracking information.
I do not have a House of Mouth account
Once your order has been fulfilled, a shipping confirmation will be emailed to you. You can track your order through the tracking link in the email.
Please note orders are dispatched within 1-3 business days and tracking can take 24 hours to update after dispatch
If your tracking says it has been delivered but seems to be missing please look around the property of the delivery address ensuring it has not been placed out of sight. Also, check with your neighbours or surrounding business in case your order has been left with or picked up by them.
If your order is still not found the carrier that delivered the parcel is the next best contact. If your order is still missing after contacting the carrier please Contact Us and quote the Case or Reference ID provided to you by the carrier after contacting them.
Please note we cannot be held responsible for lost or stolen parcels, cannot refund lost parcels and may not be able to resend your order.
Contact Us immediately after placing your order. We can only change deliver addresses for orders that have not already been dispatched.
Please note once your order has been dispatched, we cannot change your delivery address. It is best to contact the carrier directly to discuss your options.
Additional charges may be incurred if you order has been dispatched and an address change is required.
Log in to your account at any time to check on your order history and subscriptions history. Contact Us if you do not have an account.
To maintain fast delivery, we dispatch very quickly which means we cannot guarantee orders can be edited or cancelled once placed.
If you order has not been shipped Contact Us immediately after placing your order.
If your order has been shipped, you can return your order by following the Return Process.
If your order contains items different from what you ordered, please Contact Us within 7 business days of delivery. You will need to provide clear photos of everything you received.
First check the details of your order by logging into your House of Mouth account to determine whether your order has been partially shipped. Your confirmation email will also contain these details and can be used if you do not have an account.
If your order has been partially shipped, you will receive an additional email confirmation with tracking details once the subsequent shipments have been shipped. This can also be viewed by logging into your account.
If your order has been shipped in full and you believe there are missing item(s) please Contact Us within 7 days of receiving your order.
If your order or parcel becomes damaged during transit, Contact Us within 7 days of delivery with clear photos of everything received including the condition of the parcel and products. We will review the damage and the items may be replaced
Shipping & Returns
All available shipping options and pricing are automatically displayed at checkout and are based on the product ordered, delivery location and weight of you order.
Please note delivery times are estimates only and are calculated from the day your order leaves our facility. Timeframes do not consider postal delays or factors beyond The House of Mouth’s control.
Insurance can be added to any order and will cover your entire order in the event of it being lost or damaged in transit.
Teeth Whitening & Oral Care Products
Australia
Teeth Whitening Products
| Service | Delivery Time | Price |
|---|---|---|
| Standard | 3-10 business days | FREE Shipping for any order which contains Whitening Gel, Trays, Kit, Light, Pre-Loaded Tray or Custom Fit Tray Package. |
| Express | 1-3 business days | From $11.99 per order (calculated based on weight) |
| Insurance: $3 | ||
Oral Care & All Other Products
FREE Shipping on orders $69+ for Oral Care Products.
Add an eligible Whitening Product (see above) and receive FREE shipping.
| Service | Delivery Time | Price |
|---|---|---|
| Standard (<500g) | 3-10 business days | $9.99 |
| Standard (>500g) | Calculated at checkout | |
| Express (<500g) | 1-3 business days | $11.99 |
| Express (>500g) | Calculated at checkout | |
| Insurance: $3 | ||
NZ
Teeth Whitening & Oral Care Products
| Service | Delivery Time | Price |
|---|---|---|
| All orders are shipped by Express Post to NZ. | ||
| <500g | 4-7 business days | $AU9 capped per order |
| >500g | Calculated at checkout | |
| Insurance: $3 | ||
UK, Ireland, and EU
Delivery time frames vary between countries. Contact Us for an delivery time frames for your country.
Teeth Whitening Products
| Service | Delivery Time | Price |
|---|---|---|
| Standard | 5-20 business days | $AU19.99 capped per order |
| Express | 3-10 business days | $AU34.99 capped per order |
| Insurance: $AU3 | ||
Oral Care Products
| Service | Delivery Time | Price |
|---|---|---|
| Standard (<500g) | 5-20 business days | $19.99 |
| Standard (>500g) | Calculated at checkout | |
| Express (<500g) | 3-10 business days | $34.99 |
| Express (>500g) | Calculated at checkout | |
| Insurance: $3 | ||
Rest of World
Delivery time frames vary between countries. Contact Us for an delivery time frames for your country.
Teeth Whitening Products
| Service | Delivery Time | Price |
|---|---|---|
| Standard | 5-25+ business days | $AU24.99 capped per order |
| Express | 4-18 business days | $AU39.99 capped per order |
| Insurance: $AU3 | ||
Oral Care Products
Shipping options and pricing varies on location and are displayed at checkout.
| Service | Delivery Time | Price |
|---|---|---|
| Standard (<500g) | 5-25+ business days | $24.99 |
| Standard (>500g) | Calculated at checkout | |
| Express (<500g) | 4-18 business days | $39.99 |
| Express (>500g) | Calculated at checkout | |
| Insurance: $3 | ||
Custom-Fit Packages
| Standard Fabrication |
|---|
Three-way Standard postage included. 2-10 business day turnaround each way |
| Expedited Fabrication |
|---|
Three-way Express postage included. 1-3 business day turnaround each way |
| Standard Fabrication |
|---|
|
$AU40 Three-way Standard postage included. 5-20 business day turnaround each way |
| Expedited Fabrication |
|---|
|
$AU50 Three-way Express postage included. 3-10 business day turnaround each way |
Two-way postage included:
- Custom Fit Kit (Parcel 1)
- Completed Custom Fit Trays (Parcel 2)
Note:
- You are responsible for returning your impressions to The House of Mouth for fabrication.
- We recommend using an insured and tracked postage service as we cannot he held liable
for postage losses, damages, or delays.
| Standard Fabrication |
|---|
Shipping Calculated at Checkout Two-way Standard postage included. 5-25+ business day turnaround each way |
| Expedited Fabrication |
|---|
Shipping Calculated at Checkout Two-way Express postage included. 3-8 business day turnaround each way |
Contact Us immediately after placing your order. We can only change deliver addresses for orders that have not already been dispatched.
Please note once your order has been dispatched, we cannot change your delivery address. It is best to contact the carrier directly to discuss your options.
Additional charges may be incurred if you order has been dispatched and an address change is required.
Incorrect Address Supplied or Refused Delivery
If an incorrect or incomplete address was supplied at checkout the following options are available:
- A refund less postage costs or
- Reshipment (additional postage charges are covered by the customer)
We always recommend checking your confirmation emails and address supplied at checkout and to Contact Us immediately should a change be required.
Unclaimed
We provide tracking and confirmation emails for all orders and to ensure you are kept up to date regarding the delivery of your order.
Orders returned to The House of Mouth which are deemed as ‘Unclaimed’ by the carrier will be offered:
- A refund less postage costs or
- Reshipment (additional postage charges are covered by the customer)
We offer FREE Standard Shipping on Teeth Whitening Gels, Trays, Kits, Lights, Preloaded Trays, and Custom Fit Tray Packages or orders $69+ for all other products.
Presently, we ship orders from our Gold Coast facility in Australia.
Teeth Whitening Gels, Pens, Bundles & Oral Care Products
Incorrect or Faulty Items
If your order contains faulty or items different from what you ordered, please Contact Us within 7 business days of delivery. You will need to provide clear photos of everything you received and the nature of the fault.
Exchanges
If you have received your order and would like to exchange it for an alternate item, you will need complete the Returns Process. You will need cover the return postage and the cost to deliver the exchanged product to you.
Unsatisfied
If you are not satisfied with the products received, return them to us within 30 days of receipt, providing they are in an original and resalable condition you will be entitled to a full refund which will not include the return postage costs.
Used or Open Products
Due to health and safety reasons, we cannot refund or exchange items that appear have been used, opened or are not in original condition. We can return these items to you; however, you may need to cover the delivery cost.
Returns Process
- Download and Complete a Returns Form
- Submit your completed Return Form here along with a clear photo of the items you are returning.
- We will be in touch within 48hrs and let you know if you return has been approved
- Once approved, package your items securely and post using an insured, tracked postage service to:
- Returns and Exchanges
The House of Mouth Pty Ltd
P.O Box 3895
Burleigh Town QLD 4220
Australia
- Returns and Exchanges
- Provide the Tracking Number and Carrier for your Return using this form
Return & Exchange Terms and Guidelines
- Returned items must be unused, unopened, complete and if applicable with original plastic wrapping.
- We are not responsible for return shipping costs or additional delivery costs for exchanges.
- We cannot take responsibility for items damaged or lost in return transit. Ensure the items you are returning are packaged to prevent damage in the post.
- All Returns must have an approved Returns Form – failure to do so may result in your claim not being processed.
Incorrect or Faulty Items
If your order contains faulty or items different from what you ordered, please Contact Us within 7 business days of delivery. You will need to provide clear photos of everything you received and the nature of the fault.
Exchanges
Due to the nature of our Custom-Fit services we cannot offer an exchange for completed Custom Fit Trays. We may, however, offer an exchange for other parts of your order. This will be assessed on a case by case basis. You will need complete the standard Returns Process. If approved, you will need cover the return postage and the cost to deliver the exchanged product to you.
Unsatisfied
Due to the unique nature of our Custom-Fit Tray services please Contact Us within 7 business days of receiving your completed Custom-Fit Trays. Clear photos and a description are required to investigate further.
Please remember, Custom-Fit trays require a significant amount of professional work, time, and labour. We hope you understand requests submitted beyond 7 days cannot be honoured.
Used or Open Products
Due to health and safety reasons, we cannot refund or exchange items that appear have been used, opened or are not in original condition. We can return these items to you; however, you may need to cover the delivery cost.
Process
- Download and Complete a Returns Form
- Submit your completed Return Form here along with a clear photo of the items you are returning.
- We will be in touch within 48hrs and let you know if you return has been approved
- Once approved, package your items securely and post using an insured, tracked postage service to:
- Returns and Exchanges
The House of Mouth Pty Ltd
P.O Box 3895
Burleigh Town QLD 4220
Australia
- Returns and Exchanges
- Provide the Tracking Number and Carrier for your Return using this form
Custom-Fit Return and Exchange Terms and Guidelines
- Returned items must be unused, unopened, complete and if applicable with original plastic wrapping.
- We do not accept exchanges for completed Custom-Fit Trays
- We will not accept Custom-Fit Tray claims beyond 7 days after delivery
- We are not responsible for return shipping costs or additional delivery costs for exchanges.
- We cannot take responsibility for items damaged or lost in return transit. Ensure the items you are returning are packaged to prevent damage in the post.
- All Returns must have an approved Returns Form – failure to do so may result in your claim not being processed.
Have a House of Mouth account?
Log in to your account and review the fulfilment status of your order. If the order has been fulfilled, click onto the order information and you will find the tracking information.
I do not have a House of Mouth account
Once your order has been fulfilled, a shipping confirmation will be emailed to you. You can track your order through the tracking link in the email.
Please note orders are dispatched within 1-3 business days and tracking can take 24 hours to update after dispatch
Whitening Price Promise
We believe access to reputable oral care and whitening products should be simple and cost effective. Find a better price on an identical Whitening Product we stock, and we will match or beat it. As always, we will couple this with our professional support to ensure the product is right for you and meets your whitening expectations. See eligibility criteria here.
Our range of Whitening Gels, Pens, Strips and Thermoforming Bundles. Please note Custom Fit and Oral Care Products are not included in our Whitening Price Promise.
Prior to submitting a claim ensure:
- The product must be identical to The House of Mouth’s offering. Bundles and packages are ineligible.
- Proof of price (within the last two weeks) is required. Quotes cannot be accepted.
- Products advertised on eBay or other third-party platforms are ineligible
- Shipping and Handling Charges will be factored in at the discretion of The House of Mouth
Submitted claims which do not meet the above criteria cannot be accepted.
To submit a claim Contact Us.
Choosing Products
We understand achieving the best whitening results is important.
Existing House of Mouth Customers
Contact Us to speak arrange a time to speak with a Dental Professional about your individual circumstances.
New House of Mouth Customers
Start by using our Help Me Choose Tool. Should you require further professional advice Contact Us to arrange a time to talk to a registered Dental Practitioner.
Custom-Fit Whitening
2 Year Guarantee
Every House of Mouth Custom Fit purchase includes a 2 Year Replacement Guarantee. This means from the date of initial purchase, for $65 we will create a new set of Custom Fit Trays and have them delivered to you and for whatever the reason – lost, damaged or simply require a spare set! Contact Us to submit a claim.
Custom-Fit Trays
They are customised to fit your individual mouth, are perfectly fitting, prevent gel leakage and are the safest tray option available.
On your tooth models, in the Tin Case provided and away from heat.
Yes. Dentists recommend Custom Fit Trays over other whitening trays.
We provide a 2 Year Replacement Guarantee for all House of Mouth Custom Fit products. For $65 we will create a new set of Custom Fit Trays and have them delivered to you, for whatever the reason!
DIY Service
Trays Only Package – those who only require Custom Fit Trays.
Complete Package – everything required to whitening at home (Custom Fit Trays and choice of Professional Whitening Kit).
Upon receiving your impressions, we will fabricate your Custom Fit Trays according to the speed you selected:
- Standard Fabrication (included): Approximately 7-10 business days.
- Expedited Fabrication (additional cost): Within 2 business days.
Select the Trays Only Package. You receive everything needed to take your impressions without paying extra for a whitening kit.
Yes. The person whom the impressions belong to will need to Submit Impression Photos and complete the Return Slip with their details. Our tracking system identifies each kit purchased to the original order.
Australia, NZ, UK, and Ireland
Follow the instructions in your kit to package your impressions, return slip and other items into the supplied reply-paid satchel. Simply, lodge at your nearest local postal outlet:
- Australia: Australia Post
- New Zealand: New Zealand Post
- UK: Royal Mail
- Ireland: An Post
Rest of World
Follow the instructions in your kit to package your impressions, return slip and other items into the reply-paid satchel. Arrange to send your package to:
- Custom Fit Services
P.O Box 3895
Burleigh Town QLD 4220
Australia
Ensure a tracking service with insurance or transit cover is used as The House of Mouth cannot be held responsible for items lost or damaged in transit.
Yes, however, we recommend lodging your impressions with Australia Post directly, to obtain a proof of lodgement receipt.
General Info
Yes! View our Supply Models Custom Fit Package for more information.
All Custom Fit Trays are fabricated within our professional dental laboratory in Australia
Mobile Service
Anyone over the age of 18 years, who has had a recent check-up and/or clean (with a dental practitioner in the last 12 months) and is within our service area.
In the best interests of consumer safety, products requiring an issue appointment will require the completion of an updated Medical and Dental History Form and you may be asked to:
- Provide the Contact Details of the Practitioner who completed your check-up/clean
- If required, authorise The House of Mouth to obtain a copy of your Dental Records
You will supply all necessary details when completing your purchase and/or at your Issue Appointment.
Should you be unable to meet the above requirements suggest Contacting Us.
Prior to any whitening treatment a check-up and/or clean is advised. We suggest arranging a check-up and/or clean prior to using this service. Contact Us for further info.
As Dental Professionals, taking the time to assess your full dental and medical history is important and allows us to provide accurate information relating to your individual whitening and oral situation.
Having a recent check-up and clean is required prior to using this service. We do not accept bookings who have not done so.
As Dental Professionals and to ensure we provide the most accurate information we do not accept appointments if these details are not provided.
Presently, we conveniently service Gold and Tweed Coasts. See our ‘Service Areas’ map for more info. We are currently working to expand our services.
All bookings must be Booked Online here. Simply follow the prompts to schedule an appointment and receive your appointment confirmation email.
You will receive an email and/or SMS within 24hrs confirming your appointment time. An additional reminder will be sent 1-2 days prior your appointment.
You will receive an email and/or SMS within 24hrs confirming your appointment time. An additional reminder will be sent 1-2 days prior your appointment.
Your completed Custom Fit Trays will be ready for collection at our Gold Coast Clinic within your chosen fabrication time frame:
- Standard Fabrication (included): Approximately 7-10 business days.
- Expedited Fabrication (additional cost): Within 2 business days.
You can also elect to have your completed trays posted to you should you prefer. These options will be discussed at your Impression Appointment.
Yes. This service is perfect for weddings, graduations, and other events. We can accommodate for group bookings.
Contact us with your requirements for more information.
Simply
Log in to your account, locate the appointment you wish to reschedule and follow the prompts to make the necessary adjustments.
Approximately 30minutes. The impression procedure itself is very simple. During your appointment time is allocated to discuss your medical and dental history, teeth whitening process and procedural instructions.
Yes. Your appointment is scheduled with a registered Dental Practitioner at our Gold Coast clinic.
Due to the unique nature of our service we require a non-refundable $25 deposit (per person) paid at time of booking for all appointments. The remainder is paid on the day of your appointment via Credit or Debit Card (Visa, MasterCard or AMEX). We do not accept Cash.
Submitting Photos
Taking Impressions
Follow the booklet included with your kit and watch our instructional video.
About 10-15 minutes.
You will be required to submit a clear photo of each Impression using our Submit Photo Form. Our Custom Fit Team will verify your impressions and let you know when to post your impressions. For more info click here.
Your kit includes a spare impression material. Additional impression putty can be purchased here.
Yes. We sell impression putty in sets of three here.
The trays provided in your kit fit 90% of customers. Firstly, follow the steps in the instruction booklet to adjust the areas of the tray that are rubbing against your teeth or gums.
If the tray still feels to small or large, we stock smaller and larger trays – please contact us.
No. Our Custom Fit Kit ensures your impressions and custom fit trays are individualised to your teeth and mouth.
No. Our Custom Fit Trays and impression process is suitable for those with fixed orthodontic retainers.
Visit Us Service
Anyone over the age of 18 years, who has had a recent check-up and/or clean (with a dental practitioner in the last 12 months) and can visit us at our Gold Coast Clinic.
You will also be required to complete an updated Medical and Dental History Form and may be asked to:
Provide the Contact Details of the Practitioner who completed your check-up/clean
If required, authorise The House of Mouth to obtain a copy of your Dental Records
You will supply all necessary details when completing your purchase and/or at your Issue Appointment.
Should you be unable to meet the above requirements suggest
Contacting Us.
Prior to any whitening treatment a check-up and/or clean is advised. We suggest arranging a check-up and/or clean prior to using this service.
Contact Us for further info.
Having a recent check-up and clean is required prior to using this service. We do not accept bookings who have not done so.
Impression Appointment
During this appointment, your Dental Practitioner will review your medical and dental history, discuss your individual whitening situation, and take Dental Impressions of your upper and lower teeth. An Impression Appointment is required for our Visit Us and Mobile Custom Fit Services.
To book a Visit Us or Mobile Custom Fit Impression Appointment you are required to have had a check-up and clean completed by a Dental Practitioner within the last 12 months, provide the contact Details of the practitioner who completed your check-up/clean and if required, authorise The House of Mouth to obtain a copy of your Dental Records.
Fitting Appointment
During this appointment, your Dental Practitioner will issue you with your Custom Fit Whitening Trays, ensure they fit and run through the instructions required to whiten at home. A Fitting Appointment is available for our Visit Us and Mobile Custom Fit Services after your Impression Appointment.
All bookings must be Booked Online here. Simply follow the prompts to schedule an appointment and receive your appointment confirmation email.
You will receive an email and/or SMS within 24hrs confirming your appointment time. An additional reminder will be sent 1-2 days prior your appointment.
Simply Log in to your account, locate the appointment you wish to reschedule and follow the prompts to make the necessary adjustments.
Approximately 30minutes. The impression procedure itself is very simple, however the time allocated is slightly longer so we can discuss your medical and dental history, teeth whitening process and procedural instructions.
Yes. Your appointment is scheduled with a registered Dental Practitioner at our Gold Coast clinic.
Due to the unique nature of our service we require a non-refundable $50 deposit (per person) paid at time of booking for all appointments. The remainder is paid on the day of your appointment via Credit or Debit Card (Visa, MasterCard or AMEX). We do not accept Cash.
Out of respect for other clients and due to the unique nature of our services we require 24hrs notice for cancellation or rescheduling of Visit Us/Mobile Custom Fit Impression and Fitting Appointments. As our appointments fill quickly, we cannot guarantee an alternate time or appointment may be available.
To reschedule or cancel an appointment simply Log in to your account, locate the appointment you wish to reschedule and follow the prompts to make the necessary adjustments.
Please note appointment deposits are non-refundable.
General
Instructions
Usually 2-3 pen drops per tooth you wish to whiten. This does differ between brands and we suggest using our brand specific Step by Step Teeth Whitening Instruction Guides.
Follow the simple instructions in our Step by Step Guide here.
This depends on the gel brand and strength you have chosen.
Bianco
Bleached!
Designer White
Optic White
Opalescence
PDS
Poladay
Polanight
Venus White
White Dental Beauty
Zoom!
Issue Appointments
Certain products require you to attend an in-person Issue Appointment. Issue appointments are scheduled with and only available with a Dental Practitioner at our Gold Coast Clinic.
During your Issue Appointment the Dental Practitioner will assess your mouth, medical and dental history, discuss the whitening process, and answer your questions.
Any Teeth Whitening Product exceeding 6% Hydrogen Peroxide or 18% Carbamide Peroxide. These products contain an Appointment Required icon on the product page. You can view all products requiring an issue appointment here.
Anyone over the age of 18 years, who has had a recent check-up and/or clean (with a dental practitioner in the last 12 months). In the best interests of consumer safety, products requiring an issue appointment will require the completion of an updated Medical and Dental History Form and you may be asked to:
Provide the Contact Details of the Practitioner who completed your check-up/clean
If required, authorise The House of Mouth to obtain a copy of your Dental Records
You will supply all necessary details when completing your purchase and/or at your Issue Appointment.
Should you be unable to meet the above requirements suggest
Contacting Us.
Prior to any whitening treatment a check-up and/or clean is advised. We suggest arranging a check-up and/or clean prior to using whitening your teeth.
It is always advised to have had a recent Dental Examination before commencing any whitening procedure.
Contact Us for further details.
Payments
Website Orders
- Visa, MasterCard, AMEX, PayPal, Apple Pay, PayPal Express, AfterPay, Zip Pay and Google Pay.
Phone Orders
- Visa, MasterCard, AMEX, Zip Pay, Diners and UnionPay.
Yes. Call us on (07) 5534 8603 or Contact Us and a team member will take your phone order.
There are many reasons why a payment may not be accepted. Confirm you have sufficient funds in your account and are paying with one of the payment options we accept. Common reasons include:
| Code | Reason | Comment |
|---|---|---|
| 2046 | DECLINED | The customer’s bank is unwilling to accept the transaction. For credit/debit card transactions, the customer will need to contact their bank for more details regarding this generic decline; if this is a PayPal transaction, the customer will need to contact PayPal. |
| 2000 | DO NOT HONOUR | The customer’s bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline. |
| 2007 | NO ACCOUNT | The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank |
| 2010 | CARD ISSUER DECLINED CVV | The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank. |
| 2015 | TRANSACTION NOT ALLOWED | The customer’s bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method. |
If you are in Australia, New Zealand, the United States, Germany, or the United Kingdom, we have a variety of plans available.
AfterPay
Australia, New Zealand, and North American Customers
Pay for your order over four equal instalments over 8 weeks, interest free and nothing to pay upfront. Payments are automatically debited from your credit or debit card and your order will be dispatched within our standard handling times.
Using AfterPay
Simply add your items to cart, at checkout select AfterPay as the payment method and enter your details.
Zip Pay
Australian Customers
Pay for your order interest free and nothing to pay upfront with a $40 minimum paid off each month (in full or gradually) from the purchase date. If you order was less than $40 this must be paid off within a month from the purchase date.
Using Zip Pay
Simply add your items to cart, at checkout select Zip Pay and enter your details.
To maintain fast delivery, we dispatch very quickly which means we cannot guarantee orders can be edited or cancelled once placed.
If you order has not been shipped Contact Us immediately after placing your order.
If your order has been shipped, you can return your order by following the Return Process.
Product Details
To help select a product suited to your individual whitening needs we have classified whitening products based on four criteria.
Strength
All whitening products have been classified in accordance with how much active ingredient they contain. The higher the percentage the higher the strength.
- Gentle: Peroxide Free, Less than 16% Carbamide Peroxide or 6% Hydrogen Peroxide
- Standard: 16-17% Carbamide Peroxide
- Strong: 18% Carbamide Peroxide, 6% Hydrogen Peroxide or more
Wear Time
Relates to how long the whitening gel needs to be worn in your whitening trays. The stronger the whitening gel the quicker the wear time.
- Quickest: 30mins or less
- Fast: 30-90mins
- Relaxed: 90mins or more
Existing Tooth Sensitivity
Refers to how sensitive your teeth are on a day to day basis and to hot/cold foods or drinks.
- Mild: Sensitivity to very cold foods or drinks only
- Moderate: Sensitivity to cold foods or drinks is considerable – where possible you try to avoid cold foods/drinks
- Severe: You avoid cold foods/drinks at all costs, you may notice sensitivity to acidic and/or hot foods/drinks
Subscribe & Save
The House of Mouth ‘Subscribe n Save’ service allows you to have your Teeth Whitening products delivered as often as you want. Choose from 1-6 monthly deliveries and save up to 10% off the original price. There are no lock ins, contracts or cancellation fees and you can edit, pause, or cancel your subscription when you ever need too.
As always, all recurring purchases include a TeleConsult with a Dental Practitioner and access to our professional assistance when you need it.
House of Mouth product subscriptions are available for all of our Teeth Whitening (Save 10%) and Oral / Self Care Products (Save 5%)
On the product’s page you wish to subscribe too, simply select the ‘Subscribe and Save’ option, select your product options (if applicable) add the product to cart and proceed to checkout.
Please note all product subscriptions must be placed directly through our website with a House of Mouth account. This allows you to edit and cancel your subscription as required. Product subscriptions cannot be made without an account.
The following payment options are offered for House of Mouth product subscriptions:
Visa, MasterCard, AMEX or Debit Card.
Please note at present Afterpay and Zip Pay do not support Subscribe n Save orders.
You are only charged using your selected payment method and delivery frequency.
No there are no cancellation fees, contracts, or lock ins. Cancel, pause or edit your products as needed.
TeleConsult
The House of Mouth believes trusted advice, teeth whitening, and oral care go hand in hand. We understand most of our customers are familiar with using the Teeth Whitening products purchased from us, however, due to the professional nature of our products guidance may be required before using certain products.
TeleConsults are complimentary and provided with all Teeth Whitening Products. Some products require a mandatory TeleConsult before we can dispatch your order.
Products Requiring a Mandatory TeleConsult
Certain products we stock require a complimentary TeleConsult before our team can ship them (see What Products require a TeleConsult?). This is to ensure the product is right for you.
All Other Whitening Products
To ensure you get the best out of your whitening products TeleConsults for all other whitening products are complimentary and optional. You can book online any time after making a purchase of any Teeth Whitening Products (not listed below) or calling our team. We suggest booking your TeleConsult before using your products.
Products which contain the Appointment Required icon and also clearly detail a TeleConsult is required in the product description. These products cannot be shipped until a TeleConsult has been completed.
- Colgate Optic White 9%
- Neutralfuor 5000, 5000 Sensitive Toothpaste
- Opalescence 20%, 35%, 45%
- Opalescence GO! 10%, 15%
- Poladay 7.5%, 9.5%, 35% CP
- Polanight 22%
- Venus White Pro 35%
- Venus White Ultra 11.2%, 15%
- Zoom! Day White 9.5%, 14%
- Zoom! Nite White 22%
All other Teeth Whitening products (not listed above) are provided with a complimentary and optional TeleConsult (not required before dispatch).
Products needing a TeleConsult prior to dispatch require a new TeleConsult to be completed every 12 months, even if it is for the same product. You will be provided instructions on how to complete this and if it has been over 12 months since your last TeleConsult.
Simply place your order for these products online and as you usually would. After your purchase you will receive an email with details on how to complete your TeleConsult.
Please note purchasing a product which requires a TeleConsult doesn’t warrant the product is suitable for you. Your individual circumstances need to be considered and your order approved before it’s shipped by our team.
Completing your TeleConsult is simple. All necessary information is emailed to you after you purchase a product requiring a TeleConsult.
We suggest completing your TeleConsult immediately after purchase or as soon as we remind you to do so – this prevents any delays in receiving your order.
This depends on whether the products in your order require a TeleConsult before we ship them.
Products Requiring a TeleConsult
If you have purchased a product requiring a TeleConsult (see What Products require a TeleConsult? above) your entire order will remain on hold and will not be dispatched until a TeleConsult has been completed.
Please note, we will attempt contacting you via email/SMS up to three times and up to 5 days after your order is placed. After these attempts, your entire order will remain on hold until such time your TeleConsult has been completed.
We suggest completing your TeleConsult immediately after purchase or as soon as we remind you to do so – this prevents any delays in receiving your order.
All Other Whitening Products
As this is optional your order will be dispatched in full and as usual.
If you’re a registered Dental Practitioner (or a Dental Practice), during checkout please provide your /primary Dental Practitioners AHPRA registration number or by Contacting Us once you have placed your order. Your AHPRA registration status should be active.
Whitening Your Teeth
Whitening is suited to those who are over 16 years of age. Ensure you are up to date with your regular dental appointments. Whitening is not recommended for the following people.
Choosing a whitening gel should consider a variety of factors. Start by using our Help Me Choose Tool. Should you require further professional advice Contact Us to arrange a time to talk to a registered Dental Practitioner.
Usually 2-3 pen drops of whitening gel for each tooth you wish to whiten. Follow the Instructions for the brand of gel you are using.
Whiten each day until you reach your desired shade then start a regular maintenance regime; with 1-4 treatments every 2-4 weeks (adjust as required).
This depends on the product you are purchasing. See the individual product page for further information or
Contact Us.
Some people experience temporary sensitivity when whitening with hydrogen or carbamide peroxide-based gels. All products contain soothers or desensitisers, and sensitivity can usually be managed by following this advice.
Prior to any whitening treatment you should always speak to a dental professional first to discuss your individual situation.
Whitening is generally not recommended for those who are under 18 years of age, are currently pregnant or attempting to become pregnant, are lactating or breastfeeding, are currently undergoing chemotherapy and/or radiotherapy, have health problems, periodontal disease or gums that are in poor or in an unsatisfactory condition including bleeding, sore and/or tender gums, sensitive teeth, wear braces or are currently in the active phases of any form of general, orthodontic, periodontal or specialist dental treatment, have decayed or carious teeth, have had recent surgery (within the last six months), have exposed tooth root(s), have allergies including those to latex, acrylics, salicylates, rubbers and/or plastics, have colitis or are currently experiencing jaw problems.
4Life! Bundles
As often as you want – once off, monthly, three or six monthly.
You are only charged using your selected payment method and delivery frequency.
Yes, only for once off 4Life! bundle purchases. All recurring 4Life! subscriptions require a debit or credit card for payment.
As soon as your payment has been received and within our standard 1-3-day handling times.
Australia
- Ultimate Bundle – FREE Shipping
- Basics, Essentials, and Pro Bundles – FREE for any bundle $49+ otherwise shipping is calculated at checkout.
Rest of World
- All Bundles – Shipping Calculated at checkout.
- Shipping options and prices (if applicable) will be displayed at checkout and are charged for each recurring delivery.
Choosing Products
We understand achieving the best whitening results is important.
Existing House of Mouth Customers
Contact Us to speak arrange a time to speak with a Dental Professional about your individual circumstances.
New House of Mouth Customers
Start by using our Help Me Choose Tool. Should you require further professional advice Contact Us to arrange a time to talk to a registered Dental Practitioner.
Custom-Fit Whitening
2 Year Guarantee
Every House of Mouth Custom Fit purchase includes a 2 Year Replacement Guarantee. This means from the date of initial purchase, for $65 we will create a new set of Custom Fit Trays and have them delivered to you and for whatever the reason – lost, damaged or simply require a spare set! Contact Us to submit a claim.
Custom-Fit Trays
They are customised to fit your individual mouth, are perfectly fitting, prevent gel leakage and are the safest tray option available.
On your tooth models, in the Tin Case provided and away from heat.
Yes. Dentists recommend Custom Fit Trays over other whitening trays.
We provide a 2 Year Replacement Guarantee for all House of Mouth Custom Fit products. For $65 we will create a new set of Custom Fit Trays and have them delivered to you, for whatever the reason!
DIY Service
Trays Only Package – those who only require Custom Fit Trays.
Complete Package – everything required to whitening at home (Custom Fit Trays and choice of Professional Whitening Kit).
Upon receiving your impressions, we will fabricate your Custom Fit Trays according to the speed you selected:
- Standard Fabrication (included): Approximately 7-10 business days.
- Expedited Fabrication (additional cost): Within 2 business days.
Select the Trays Only Package. You receive everything needed to take your impressions without paying extra for a whitening kit.
Yes. The person whom the impressions belong to will need to Submit Impression Photos and complete the Return Slip with their details. Our tracking system identifies each kit purchased to the original order.
Australia, NZ, UK, and Ireland
Follow the instructions in your kit to package your impressions, return slip and other items into the supplied reply-paid satchel. Simply, lodge at your nearest local postal outlet:
- Australia: Australia Post
- New Zealand: New Zealand Post
- UK: Royal Mail
- Ireland: An Post
Rest of World
Follow the instructions in your kit to package your impressions, return slip and other items into the reply-paid satchel. Arrange to send your package to:
- Custom Fit Services
P.O Box 3895
Burleigh Town QLD 4220
Australia
Ensure a tracking service with insurance or transit cover is used as The House of Mouth cannot be held responsible for items lost or damaged in transit.
Yes, however, we recommend lodging your impressions with Australia Post directly, to obtain a proof of lodgement receipt.
General Info
Yes! View our Supply Models Custom Fit Package for more information.
All Custom Fit Trays are fabricated within our professional dental laboratory in Australia
Mobile Service
Anyone over the age of 18 years, who has had a recent check-up and/or clean (with a dental practitioner in the last 12 months) and is within our service area.
In the best interests of consumer safety, products requiring an issue appointment will require the completion of an updated Medical and Dental History Form and you may be asked to:
- Provide the Contact Details of the Practitioner who completed your check-up/clean
- If required, authorise The House of Mouth to obtain a copy of your Dental Records
You will supply all necessary details when completing your purchase and/or at your Issue Appointment.
Should you be unable to meet the above requirements suggest Contacting Us.
Prior to any whitening treatment a check-up and/or clean is advised. We suggest arranging a check-up and/or clean prior to using this service. Contact Us for further info.
As Dental Professionals, taking the time to assess your full dental and medical history is important and allows us to provide accurate information relating to your individual whitening and oral situation.
Having a recent check-up and clean is required prior to using this service. We do not accept bookings who have not done so.
As Dental Professionals and to ensure we provide the most accurate information we do not accept appointments if these details are not provided.
Presently, we conveniently service Gold and Tweed Coasts. See our ‘Service Areas’ map for more info. We are currently working to expand our services.
All bookings must be Booked Online here. Simply follow the prompts to schedule an appointment and receive your appointment confirmation email.
You will receive an email and/or SMS within 24hrs confirming your appointment time. An additional reminder will be sent 1-2 days prior your appointment.
You will receive an email and/or SMS within 24hrs confirming your appointment time. An additional reminder will be sent 1-2 days prior your appointment.
Your completed Custom Fit Trays will be ready for collection at our Gold Coast Clinic within your chosen fabrication time frame:
- Standard Fabrication (included): Approximately 7-10 business days.
- Expedited Fabrication (additional cost): Within 2 business days.
You can also elect to have your completed trays posted to you should you prefer. These options will be discussed at your Impression Appointment.
Yes. This service is perfect for weddings, graduations, and other events. We can accommodate for group bookings.
Contact us with your requirements for more information.
Simply
Log in to your account, locate the appointment you wish to reschedule and follow the prompts to make the necessary adjustments.
Approximately 30minutes. The impression procedure itself is very simple. During your appointment time is allocated to discuss your medical and dental history, teeth whitening process and procedural instructions.
Yes. Your appointment is scheduled with a registered Dental Practitioner at our Gold Coast clinic.
Due to the unique nature of our service we require a non-refundable $25 deposit (per person) paid at time of booking for all appointments. The remainder is paid on the day of your appointment via Credit or Debit Card (Visa, MasterCard or AMEX). We do not accept Cash.
Submitting Photos
Taking Impressions
Follow the booklet included with your kit and watch our instructional video.
About 10-15 minutes.
You will be required to submit a clear photo of each Impression using our Submit Photo Form. Our Custom Fit Team will verify your impressions and let you know when to post your impressions. For more info click here.
Your kit includes a spare impression material. Additional impression putty can be purchased here.
Yes. We sell impression putty in sets of three here.
The trays provided in your kit fit 90% of customers. Firstly, follow the steps in the instruction booklet to adjust the areas of the tray that are rubbing against your teeth or gums.
If the tray still feels to small or large, we stock smaller and larger trays – please contact us.
No. Our Custom Fit Kit ensures your impressions and custom fit trays are individualised to your teeth and mouth.
No. Our Custom Fit Trays and impression process is suitable for those with fixed orthodontic retainers.
Visit Us Service
Anyone over the age of 18 years, who has had a recent check-up and/or clean (with a dental practitioner in the last 12 months) and can visit us at our Gold Coast Clinic.
You will also be required to complete an updated Medical and Dental History Form and may be asked to:
Provide the Contact Details of the Practitioner who completed your check-up/clean
If required, authorise The House of Mouth to obtain a copy of your Dental Records
You will supply all necessary details when completing your purchase and/or at your Issue Appointment.
Should you be unable to meet the above requirements suggest
Contacting Us.
Prior to any whitening treatment a check-up and/or clean is advised. We suggest arranging a check-up and/or clean prior to using this service.
Contact Us for further info.
Having a recent check-up and clean is required prior to using this service. We do not accept bookings who have not done so.
Impression Appointment
During this appointment, your Dental Practitioner will review your medical and dental history, discuss your individual whitening situation, and take Dental Impressions of your upper and lower teeth. An Impression Appointment is required for our Visit Us and Mobile Custom Fit Services.
To book a Visit Us or Mobile Custom Fit Impression Appointment you are required to have had a check-up and clean completed by a Dental Practitioner within the last 12 months, provide the contact Details of the practitioner who completed your check-up/clean and if required, authorise The House of Mouth to obtain a copy of your Dental Records.
Fitting Appointment
During this appointment, your Dental Practitioner will issue you with your Custom Fit Whitening Trays, ensure they fit and run through the instructions required to whiten at home. A Fitting Appointment is available for our Visit Us and Mobile Custom Fit Services after your Impression Appointment.
All bookings must be Booked Online here. Simply follow the prompts to schedule an appointment and receive your appointment confirmation email.
You will receive an email and/or SMS within 24hrs confirming your appointment time. An additional reminder will be sent 1-2 days prior your appointment.
Simply Log in to your account, locate the appointment you wish to reschedule and follow the prompts to make the necessary adjustments.
Approximately 30minutes. The impression procedure itself is very simple, however the time allocated is slightly longer so we can discuss your medical and dental history, teeth whitening process and procedural instructions.
Yes. Your appointment is scheduled with a registered Dental Practitioner at our Gold Coast clinic.
Due to the unique nature of our service we require a non-refundable $50 deposit (per person) paid at time of booking for all appointments. The remainder is paid on the day of your appointment via Credit or Debit Card (Visa, MasterCard or AMEX). We do not accept Cash.
Out of respect for other clients and due to the unique nature of our services we require 24hrs notice for cancellation or rescheduling of Visit Us/Mobile Custom Fit Impression and Fitting Appointments. As our appointments fill quickly, we cannot guarantee an alternate time or appointment may be available.
To reschedule or cancel an appointment simply Log in to your account, locate the appointment you wish to reschedule and follow the prompts to make the necessary adjustments.
Please note appointment deposits are non-refundable.
General
Instructions
Usually 2-3 pen drops per tooth you wish to whiten. This does differ between brands and we suggest using our brand specific Step by Step Teeth Whitening Instruction Guides.
Follow the simple instructions in our Step by Step Guide here.
This depends on the gel brand and strength you have chosen.
Bianco
Bleached!
Designer White
Optic White
Opalescence
PDS
Poladay
Polanight
Venus White
White Dental Beauty
Zoom!
Issue Appointments
Certain products require you to attend an in-person Issue Appointment. Issue appointments are scheduled with and only available with a Dental Practitioner at our Gold Coast Clinic.
During your Issue Appointment the Dental Practitioner will assess your mouth, medical and dental history, discuss the whitening process, and answer your questions.
Any Teeth Whitening Product exceeding 6% Hydrogen Peroxide or 18% Carbamide Peroxide. These products contain an Appointment Required icon on the product page. You can view all products requiring an issue appointment here.
Anyone over the age of 18 years, who has had a recent check-up and/or clean (with a dental practitioner in the last 12 months). In the best interests of consumer safety, products requiring an issue appointment will require the completion of an updated Medical and Dental History Form and you may be asked to:
Provide the Contact Details of the Practitioner who completed your check-up/clean
If required, authorise The House of Mouth to obtain a copy of your Dental Records
You will supply all necessary details when completing your purchase and/or at your Issue Appointment.
Should you be unable to meet the above requirements suggest
Contacting Us.
Prior to any whitening treatment a check-up and/or clean is advised. We suggest arranging a check-up and/or clean prior to using whitening your teeth.
It is always advised to have had a recent Dental Examination before commencing any whitening procedure.
Contact Us for further details.
Payments
Website Orders
- Visa, MasterCard, AMEX, PayPal, Apple Pay, PayPal Express, AfterPay, Zip Pay and Google Pay.
Phone Orders
- Visa, MasterCard, AMEX, Zip Pay, Diners and UnionPay.
Yes. Call us on (07) 5534 8603 or Contact Us and a team member will take your phone order.
There are many reasons why a payment may not be accepted. Confirm you have sufficient funds in your account and are paying with one of the payment options we accept. Common reasons include:
| Code | Reason | Comment |
|---|---|---|
| 2046 | DECLINED | The customer’s bank is unwilling to accept the transaction. For credit/debit card transactions, the customer will need to contact their bank for more details regarding this generic decline; if this is a PayPal transaction, the customer will need to contact PayPal. |
| 2000 | DO NOT HONOUR | The customer’s bank is unwilling to accept the transaction. The customer will need to contact their bank for more details regarding this generic decline. |
| 2007 | NO ACCOUNT | The submitted card number is not on file with the card-issuing bank. The customer will need to contact their bank |
| 2010 | CARD ISSUER DECLINED CVV | The customer entered in an invalid security code or made a typo in their card information. Have the customer attempt the transaction again – if the decline persists, the customer will need to contact their bank. |
| 2015 | TRANSACTION NOT ALLOWED | The customer’s bank is declining the transaction for unspecified reasons, possibly due to an issue with the card itself. They will need to contact their bank or use a different payment method. |
If you are in Australia, New Zealand, the United States, Germany, or the United Kingdom, we have a variety of plans available.
AfterPay
Australia, New Zealand, and North American Customers
Pay for your order over four equal instalments over 8 weeks, interest free and nothing to pay upfront. Payments are automatically debited from your credit or debit card and your order will be dispatched within our standard handling times.
Using AfterPay
Simply add your items to cart, at checkout select AfterPay as the payment method and enter your details.
Zip Pay
Australian Customers
Pay for your order interest free and nothing to pay upfront with a $40 minimum paid off each month (in full or gradually) from the purchase date. If you order was less than $40 this must be paid off within a month from the purchase date.
Using Zip Pay
Simply add your items to cart, at checkout select Zip Pay and enter your details.
To maintain fast delivery, we dispatch very quickly which means we cannot guarantee orders can be edited or cancelled once placed.
If you order has not been shipped Contact Us immediately after placing your order.
If your order has been shipped, you can return your order by following the Return Process.
Product Details
To help select a product suited to your individual whitening needs we have classified whitening products based on four criteria.
Strength
All whitening products have been classified in accordance with how much active ingredient they contain. The higher the percentage the higher the strength.
- Gentle: Peroxide Free, Less than 16% Carbamide Peroxide or 6% Hydrogen Peroxide
- Standard: 16-17% Carbamide Peroxide
- Strong: 18% Carbamide Peroxide, 6% Hydrogen Peroxide or more
Wear Time
Relates to how long the whitening gel needs to be worn in your whitening trays. The stronger the whitening gel the quicker the wear time.
- Quickest: 30mins or less
- Fast: 30-90mins
- Relaxed: 90mins or more
Existing Tooth Sensitivity
Refers to how sensitive your teeth are on a day to day basis and to hot/cold foods or drinks.
- Mild: Sensitivity to very cold foods or drinks only
- Moderate: Sensitivity to cold foods or drinks is considerable – where possible you try to avoid cold foods/drinks
- Severe: You avoid cold foods/drinks at all costs, you may notice sensitivity to acidic and/or hot foods/drinks
Subscribe & Save
The House of Mouth ‘Subscribe n Save’ service allows you to have your Teeth Whitening products delivered as often as you want. Choose from 1-6 monthly deliveries and save up to 10% off the original price. There are no lock ins, contracts or cancellation fees and you can edit, pause, or cancel your subscription when you ever need too.
As always, all recurring purchases include a TeleConsult with a Dental Practitioner and access to our professional assistance when you need it.
House of Mouth product subscriptions are available for all of our Teeth Whitening (Save 10%) and Oral / Self Care Products (Save 5%)
On the product’s page you wish to subscribe too, simply select the ‘Subscribe and Save’ option, select your product options (if applicable) add the product to cart and proceed to checkout.
Please note all product subscriptions must be placed directly through our website with a House of Mouth account. This allows you to edit and cancel your subscription as required. Product subscriptions cannot be made without an account.
The following payment options are offered for House of Mouth product subscriptions:
Visa, MasterCard, AMEX or Debit Card.
Please note at present Afterpay and Zip Pay do not support Subscribe n Save orders.
You are only charged using your selected payment method and delivery frequency.
No there are no cancellation fees, contracts, or lock ins. Cancel, pause or edit your products as needed.
TeleConsult
The House of Mouth believes trusted advice, teeth whitening, and oral care go hand in hand. We understand most of our customers are familiar with using the Teeth Whitening products purchased from us, however, due to the professional nature of our products guidance may be required before using certain products.
TeleConsults are complimentary and provided with all Teeth Whitening Products. Some products require a mandatory TeleConsult before we can dispatch your order.
Products Requiring a Mandatory TeleConsult
Certain products we stock require a complimentary TeleConsult before our team can ship them (see What Products require a TeleConsult?). This is to ensure the product is right for you.
All Other Whitening Products
To ensure you get the best out of your whitening products TeleConsults for all other whitening products are complimentary and optional. You can book online any time after making a purchase of any Teeth Whitening Products (not listed below) or calling our team. We suggest booking your TeleConsult before using your products.
Products which contain the Appointment Required icon and also clearly detail a TeleConsult is required in the product description. These products cannot be shipped until a TeleConsult has been completed.
- Colgate Optic White 9%
- Neutralfuor 5000, 5000 Sensitive Toothpaste
- Opalescence 20%, 35%, 45%
- Opalescence GO! 10%, 15%
- Poladay 7.5%, 9.5%, 35% CP
- Polanight 22%
- Venus White Pro 35%
- Venus White Ultra 11.2%, 15%
- Zoom! Day White 9.5%, 14%
- Zoom! Nite White 22%
All other Teeth Whitening products (not listed above) are provided with a complimentary and optional TeleConsult (not required before dispatch).
Products needing a TeleConsult prior to dispatch require a new TeleConsult to be completed every 12 months, even if it is for the same product. You will be provided instructions on how to complete this and if it has been over 12 months since your last TeleConsult.
Simply place your order for these products online and as you usually would. After your purchase you will receive an email with details on how to complete your TeleConsult.
Please note purchasing a product which requires a TeleConsult doesn’t warrant the product is suitable for you. Your individual circumstances need to be considered and your order approved before it’s shipped by our team.
Completing your TeleConsult is simple. All necessary information is emailed to you after you purchase a product requiring a TeleConsult.
We suggest completing your TeleConsult immediately after purchase or as soon as we remind you to do so – this prevents any delays in receiving your order.
This depends on whether the products in your order require a TeleConsult before we ship them.
Products Requiring a TeleConsult
If you have purchased a product requiring a TeleConsult (see What Products require a TeleConsult? above) your entire order will remain on hold and will not be dispatched until a TeleConsult has been completed.
Please note, we will attempt contacting you via email/SMS up to three times and up to 5 days after your order is placed. After these attempts, your entire order will remain on hold until such time your TeleConsult has been completed.
We suggest completing your TeleConsult immediately after purchase or as soon as we remind you to do so – this prevents any delays in receiving your order.
All Other Whitening Products
As this is optional your order will be dispatched in full and as usual.
If you’re a registered Dental Practitioner (or a Dental Practice), during checkout please provide your /primary Dental Practitioners AHPRA registration number or by Contacting Us once you have placed your order. Your AHPRA registration status should be active.
Whitening Your Teeth
Whitening is suited to those who are over 16 years of age. Ensure you are up to date with your regular dental appointments. Whitening is not recommended for the following people.
Choosing a whitening gel should consider a variety of factors. Start by using our Help Me Choose Tool. Should you require further professional advice Contact Us to arrange a time to talk to a registered Dental Practitioner.
Usually 2-3 pen drops of whitening gel for each tooth you wish to whiten. Follow the Instructions for the brand of gel you are using.
Whiten each day until you reach your desired shade then start a regular maintenance regime; with 1-4 treatments every 2-4 weeks (adjust as required).
This depends on the product you are purchasing. See the individual product page for further information or
Contact Us.
Some people experience temporary sensitivity when whitening with hydrogen or carbamide peroxide-based gels. All products contain soothers or desensitisers, and sensitivity can usually be managed by following this advice.
Prior to any whitening treatment you should always speak to a dental professional first to discuss your individual situation.
Whitening is generally not recommended for those who are under 18 years of age, are currently pregnant or attempting to become pregnant, are lactating or breastfeeding, are currently undergoing chemotherapy and/or radiotherapy, have health problems, periodontal disease or gums that are in poor or in an unsatisfactory condition including bleeding, sore and/or tender gums, sensitive teeth, wear braces or are currently in the active phases of any form of general, orthodontic, periodontal or specialist dental treatment, have decayed or carious teeth, have had recent surgery (within the last six months), have exposed tooth root(s), have allergies including those to latex, acrylics, salicylates, rubbers and/or plastics, have colitis or are currently experiencing jaw problems.
4Life! Bundles
As often as you want – once off, monthly, three or six monthly.
You are only charged using your selected payment method and delivery frequency.
Yes, only for once off 4Life! bundle purchases. All recurring 4Life! subscriptions require a debit or credit card for payment.
As soon as your payment has been received and within our standard 1-3-day handling times.
Australia
- Ultimate Bundle – FREE Shipping
- Basics, Essentials, and Pro Bundles – FREE for any bundle $49+ otherwise shipping is calculated at checkout.
Rest of World
- All Bundles – Shipping Calculated at checkout.
- Shipping options and prices (if applicable) will be displayed at checkout and are charged for each recurring delivery.
(07) 55 34 8603
