Terms and Conditions

The House of Mouth Pty Ltd provides their services to you subject to the following conditions, which are collectively known as the Terms of Use. By accessing and browsing this web site you both accept and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, you are advised not to access nor use any products or services associated with The House of Mouth’s website or affiliations completely or part therefore of. In addition to the ‘Terms of Use’ stated below customers utilising The House of Mouth’s ‘Custom Fit Teeth Whitening Tray Services’ must also read and agree to the specific ‘Terms and Conditions’ associated with these services, which collectively constitute the ‘Terms of Use’ for those services.


The House of Mouth Pty is an Australian registered company (ACN 625011627). Contact details are available in the ‘Contact Us’ page of this website. The House of Mouth reserves the right to alter and/or change these terms and conditions without prior notice and it is your sole responsibility to review these changes before using this website and/or associated products or services in the future. These changes will take effect from the time of posting. The Terms and Conditions were last updated on the 21st March 2018.


Privacy Policy


The House of Mouth has a strict privacy policy. The House of Mouth will never disclose any customer's information to any third party. The House of Mouth may contact its customers via SMS, Email, Mail or through other methods by the details provided by the customer at the time of purchase or enquiry. The House of Mouth customers have the option to opt out from being contacted by selecting the unsubscribe or stop options or alternatively by notifying The House of Mouth directly. The House of Mouth site contains links to other organisations, businesses and their websites - in no way, case or form is The House of Mouth responsible for the content or privacy policies of these organisations and/or the associated websites or services.




The House of Mouth's (and associated entities) web sites, eBay Stores/Listing designs, text, logos, videos, button icons, images, audio clips, graphics and the selection and arrangement thereof, is Copyright (c) 2016 The House of Mouth, All Rights Reserved or Copyright of the products manufacturer. Any use of the materials on The House of Mouth’s (and associated entities) web site or eBay store, which includes the reproduction, modification, distribution, republishing, transmission or the display- without the prior written permission of The House of Mouth is strictly prohibited and considered a direct breach of the Copyright Policy. In such a case, legal action will be taken against any party who partake in such a breach.


Product Descriptions


The House of Mouth attempts to be as accurate as possible in the descriptions, images, graphics and videos of all products and services provided listed on our web or eBay stores. The House of Mouth does not warrant that product descriptions or other content on this site or eBay store are accurate, complete, reliable, current, or error-free.


Product Availability & Pricing


The House of Mouth attempts to make available all products and services listed or advertised on our web and eBay stores. However, availability cannot be guaranteed and The House of Mouth will not be liable for any products, which are not available at the time of order.


In the unfortunate event of a product being unavailable and it hasn't been previously listed as "out of stock" or otherwise, The House of Mouth will advise the customer as soon as possible.


All product prices include FREE standard parcel post delivery (without tracking) unless otherwise stated on our web and eBay stores. Registered, Express and International postage are available at additional costs. Prices are subject to change without notice including additional postage fees and charges not previously quoted or mentioned.


The House of Mouth reserves the right to refuse or cancel orders where there has been an error on the website, technical or otherwise, and the incorrect product price, description or other information has been displayed. The customer will be notified in due course if such a situation arises.


GST and Handling Fees


Unless otherwise stated, all website pricings are exclusive of GST. In order to itemise all customer accounts the GST component (10% of the product value excluding handling and/or shipping charges) are added either during website checkout or when PayPal payment is made.


In direct accordance with eBay policies all eBay listings are inclusive of GST, handling and/or other relevant charges unless otherwise indicated. Thus, the buyer is deemed responsible for arranging full payment of the item charge(s) and associated delivery (if necessary) charge(s) before an item is processed and subsequently dispatched. A itemised Tax Invoice can be supplied in such instances by contacting us.



General Service & Product Usage Terms


Use of this web site is not meant to serve as a substitute for professional medical or dental advice. The House of Mouth strongly recommends utilizing the information provided on this site and its substituents in conjunction and in direct accordance with both your medical and dental physicians. It doesn't replace or serve as a sole source of professional indication, recommendation or information.


The House of Mouth doesn't manufacture any of the products listed on this web site, we are simply a reseller.


Please consult with your medical and dental physicians or health care practitioners regarding the use of any goods, products or information received from this web site before using or relying on them. Your medical and dental physicians or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. In no way or form does the information provided by The House of Mouth replace any professional dental or medical advice.


By placing an order through The House of Mouth you accept all the risks associated with the product and agree that The House of Mouth or the manufacturer of the product will not be liable for any unexpected results or complications that may arise as a result of the use of the product or service provided and/or rendered.


If you require medical attention call your medical and/or dental physician immediately or alternatively 000.


Teeth Whitening Service & Product Usage Terms


The exact degree of effect of teeth whiteness will vary from consumer to consumer. Teeth Whitening is highly dependent on many factors and may or may not be affected by the structure of the teeth, the number of applications, the duration of time and the actual product, service or system utilised.


The House of Mouth cannot and does not guarantee the results of any product or service it lists, supplies or mentions. Teeth Whitening may result in a blotchy appearance to the tooth surface and the whitening result may not be uniform giving the teeth a banded, blanched, speckled, striated or uneven appearance.


Whitening fades with time and any unexpected results may be irreversible. Teeth whitening products will not whiten any existing dental work. This includes but is not limited to crowns, veneers, bridges, inlays, onlays, fillings. It is the user’s responsibility to check the ingredients of any products beforehand to ensure you are not allergic to any of the ingredients. Additional information regarding the ingredients and MSDS's of a specific product are available on request from The House of Mouth.


The House of Mouth advises that you shouldn't use any teeth whitening product or The House of Mouth service(s) listed, advertised or otherwise mentioned on this site if: you are under 18 years of age, are currently pregnant or attempting to become pregnant, are lactating or breastfeeding, are currently undergoing chemotherapy and/or radiotherapy, have health problems, periodontal disease or gums that are in poor or in an unsatisfactory condition including bleeding, sore and/or tender gums, overly sensitive teeth, wear braces or are currently in the active phases of any form of general, orthodontic, periodontal or specialist dental treatment, have decayed or carious teeth, have had recent surgery (within the last six months), have exposed tooth root(s), have any known allergies including those to latex, acrylics, salicylates, rubbers and/or plastics, have colitis or are currently experiencing jaw problems.


Lost Parcels & Additional Shipping Information


The House of Mouth processing and packing system ensures the accuracy of package, handling and initial dispatch. During parcel preparation, the customer's details will be recorded with tracking numbers (if applicable). A confirmation email is provided after an order is placed via our web and eBay platforms.


Upon dispatch and for orders that have added registered postage (additional fees apply) you will be notified via email and/or SMS. Customer orders that are to be delivered by our ‘Personal Delivery Team’ will be notified with an approximate day and/or time of delivery, usually by email and/or SMS.


The House of Mouth accepts no liability for lost packages, incorrect addresses supplied at checkout, failed postal outlet pickup return to sender or any other customer or carrier error except when the customer’s name has not been entered into the customer shipping database. If a parcel has not arrived within a reasonable time frame, it is the customer's responsibility to contact The House of Mouth directly.


The House of Mouth agrees to assist where possible and necessary after the claim has started. In the event of an incorrect address supplied during checkout, failed postal outlet pickup, return to sender or any other customer or carrier error The House of Mouth can arrange a resend of the original item via regular or express post for a fee of $10 or $15 respectively. In the event of the original postage fee exceeding the $10 or $15 fee threshold the full original flat rate postage fee plus an additional administration charge (calculated on the size and weight of the order) must be paid prior to the release and re-dispatch of the item. This fee covers handling, additional postage costs and will provide tracking to prevent the issue from reoccurring.


Returns Policy


Due to the unique nature of our products results vary greatly from person to person and are dependent on a variety of conditions. Therefore, we cannot refund purchases unless the product is defective.


The House of Mouth does offer a 30 day exchange back guarantee for all defective items provided that the product is returned in its original state which includes: the original tax invoice, all original packaging material, original manuals and instructions, vouchers, loyalty cards and any accessories that were supplied with the order. Partial returns will not be accepted.

It is the customer’s responsibility to pay for any return shipping costs. If after inspection, the product is deemed defective, the return shipping cost may be partially or fully refunded. This is at the discretion of The House of Mouth.


Returns are processed within 5 business days of The House of Mouth receiving the returned good(s).

If an item needs to be returned, Contact Us, describe the problem and provide a clear photo of the defective item.

If an item needs to be returned Contact The House of Mouth first and describe the problem.

Warranty Claims

All warranty based claims must be taken up directly with the product manufacturer. Always retain your invoice for proof of purchase and contact the products manufacturer for further instructions on how to activate your claim. Where possible, The House of Mouth may assist  with warranty based claims.